Terms of Service

Last updated: July 19, 2025

Agreement to Terms

By accessing and using Pacha.mail ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use this service.

Description of Service

Pacha.mail is a subscription-based service that delivers curated poem letters to subscribers on a monthly basis. Each delivery includes carefully selected poetry, thoughtful reflections, and artistic elements designed to provide moments of pause and inspiration.

Subscription Terms

Billing and Payment

  • Subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually)
  • Payment is processed securely through Stripe
  • All fees are non-refundable except as required by law or as specified in our refund policy
  • Prices are subject to change with 30 days notice
  • Failed payments may result in service suspension

Delivery

  • Letters are delivered monthly to the address you provide
  • Shipping is included in the subscription price for Thailand deliveries
  • Delivery times may vary due to postal service conditions
  • You are responsible for providing accurate shipping information

Cancellation and Refunds

Cancellation Policy

  • You may cancel your subscription at any time through your account dashboard
  • Cancellation takes effect at the end of your current billing period
  • No partial refunds are provided for unused portions of your subscription
  • You will continue to receive letters until your subscription expires

Refund Policy

  • Refunds may be provided for undelivered letters due to our error
  • Refund requests must be made within 10 days of the delivery date
  • Refunds are processed to the original payment method
  • We reserve the right to refuse refunds for misuse of the service

User Responsibilities

As a user of our service, you agree to:

  • Provide accurate and current information
  • Maintain the security of your account credentials
  • Notify us promptly of any changes to your information
  • Use the service in compliance with all applicable laws
  • Not share your account access with others
  • Not attempt to reverse engineer or copy our content

Intellectual Property

All content provided through Pacha.mail, including poems, letters, artwork, and design elements, is protected by copyright and other intellectual property laws. The content is provided for your personal enjoyment and may not be reproduced, distributed, or used commercially without permission.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices regarding the collection and use of your information.

Service Availability

While we strive to provide consistent service, we do not guarantee uninterrupted access to our platform or delivery services. We may temporarily suspend the service for maintenance, updates, or due to circumstances beyond our control.

Limitation of Liability

To the fullest extent permitted by law, Pacha.mail shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount paid by you for the service.

Dispute Resolution

Any disputes arising from these terms or your use of the service shall be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of Thai courts.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after changes are posted constitutes acceptance of the modified terms.

Termination

We may terminate or suspend your account and access to the service at our sole discretion, without notice, for violation of these terms or other conduct that we deem harmful to the service or other users.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: ppachamail@gmail.com

Line ID: @pacha.mail

Acknowledgment

By using Pacha.mail, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.