Privacy Policy

Last updated: July 19, 2025

Introduction

Pacha.mail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our poem letter subscription service.

Information We Collect

Personal Information

We collect information you provide directly, including:

  • Name and email address
  • Shipping address
  • Payment information (processed securely by Stripe)
  • Account preferences and communication history

Automatically Collected Information

We may automatically collect:

  • Device information and IP address
  • Browser type and version
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your subscription orders
  • Send you poem letters and delivery notifications
  • Process payments and manage billing
  • Provide customer support
  • Improve our services and user experience
  • Send promotional communications (with your consent)
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service Providers: Stripe for payment processing, shipping carriers for delivery
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your information, including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request data portability
  • Lodge a complaint with a supervisory authority

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account and data at any time.

International Transfers

Your information may be transferred to and processed in countries other than Thailand. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: ppachamail@gmail.com

Line ID: @pacha.mail