Question 1

When will I receive my first letter?

Accepted Answer

We send out letters between the 20th and 22nd of each month. Your first letter will be sent the month after you subscribe. For example, if you subscribe in July, your first letter will be shipped between August 20 and 22.

Question 2

Is international shipping included?

Accepted Answer

Yes. Free international shipping is included in all subscription plans. There are no additional shipping fees.

Question 3

Can I track my letter?

Accepted Answer

Currently, our letters are sent via standard international airmail and cannot be tracked. Delivery times may vary depending on your location and local postal services.

Question 4

What's inside each letter?

Accepted Answer

Each envelope includes a seasonal or festival-themed letter with a healing message, along with a beautifully designed poem postcard made just for that month.

Question 5

What if my letter is lost or damaged?

Accepted Answer

If you do not receive your letter within 2 months, or if it arrives damaged, please contact us. We will resend it free of charge.

Question 6

Can I send Pacha.mail as a gift?

Accepted Answer

Yes. You can purchase a subscription for someone else by entering their name and address at checkout. It makes a lovely and meaningful gift.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes. You can pause or cancel your subscription anytime through your account login. If you need help, feel free to contact us directly.

Question 8

Do you offer refunds?

Accepted Answer

Because each letter is handcrafted and printed to order, we do not offer refunds. However, if something goes wrong, please reach out and we'll do our best to help.

Frequently Asked Questions

faq.questions.delivery

Can I cancel my subscription?

faq.questions.international